Support Channel

Feeling stuck? Let's fix that.

Tech issues will happen. The difference between practices that stall out and practices that scale is simple —

👉 They don't panic, they don't wait — they know exactly where to go to get solutions fast.

This guide + the video below will show you how to become a Solution Finder, so you can stay in momentum, stay in control, and keep your business moving forward.

View Support StepsSubmit Coaching Request

Watch: How to Become a Solution Finder

This short video walks you through the full support system

Your Support Roadmap

Follow These Steps — In Order

Each step is designed to get you unstuck faster. Start at Step 1 and work your way down before escalating.

01

HighLevel Pro Tools

Fastest Fix

Use this when: Something is broken, urgent, or blocking leads/bookings.

HighLevel Pro Tools gives you 24/7 access to HighLevel experts through chat, Zoom, and remote support — so issues can be solved quickly, often in 15–30 minutes. Click the black ? in the bottom right corner of CM Hub.

02

ChatGPT / Claude

Quick Answers

Use this when: You need a quick explanation or step-by-step troubleshooting.

AI can help you understand error messages, recommend how to structure automations, and walk you through fixes without waiting on anyone.

03

YouTube Tutorials

Visual Walkthroughs

Use this when: You need to SEE it done.

YouTube is packed with tutorials for HighLevel features, troubleshooting, and new updates. Perfect when you want a visual demo of exactly how something works.

04

CM Support Team / Community

After First 3

Use this when: You've tried HighLevel Pro Tools + AI + YouTube and are still stuck, OR the issue is specific to our CM Hub setup.

Our team can help, but we're not HighLevel specialists — so using the first three steps first will always get you faster results.

CM Support Team
05

Submit For Group Coaching

Weekly Calls

Use this when: Progress comes from perspective — get expert eyes on your work during our weekly group coaching calls.

Use the forms below to submit requests for Discovery & Sales call reviews, Facebook Ads reviews and optimization, and CM Hub systems and automations support. Your submission will be reviewed and addressed on the appropriate topic-specific group coaching call.

⚠️

These forms are not for live chat or 1:1 support. Submissions are queued for upcoming group coaching calls.

06

Still Feeling Stuck?

Last Resort

Use this when: You've exhausted all other options.

Send our team an email and let us know what's going on. We'll do our best to point you in the right direction.

[email protected]

Step 5 — Group Coaching

Submit a Coaching Request

Select the area you need help with. Your request will be reviewed and addressed on the appropriate weekly group coaching call.

I Need Help With Copywriting

Promo Cycles, Email/Text Campaigns, etc.

I Need Help With Sales

Calling Leads, Selling Packages, etc.

I Need Help With Systems

Systems Booster Class

I Need Help With FB Ads

Improving Ads & Landing Pages

These forms are not for live chat or 1:1 support. After submitting, your request will be queued for an upcoming group coaching call.